FAQ

Can I ship to a P.O. Box?

Yes, we can deliver smaller packages to a P.O. box. Larger items and all print products must be shipped to a street address.

What payment options do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal, PayPal Credit, Apple Pay and Google Pay.

Can I cancel my order?

To cancel an order you must contact our Customer Support Team at 1 (833) 872-2627 or by emailing support@urbanart.co within 24 hours upon placing your order. We are unable to process cancellations for items that have already processed. Please visit our returns page or contact us for alternate options. We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one. Thanks for your patience!

4. Will the colors shown on my monitor be exactly how the image prints?

The colors shown on your monitor may be close to what is printed, but we cannot guarantee a perfect match. If you have any questions about an image or special considerations, please do not hesitate to contact our Customer Service team.

Can I buy the digital image?

We are unable to sell digital copies of any of image.

How do I hang my canvas?

Hanging hardware comes installed on each metal & canvas product we send out. The type of hanger depends on the size of the piece and current stock.

How do I clean my canvas?

Typically your canvas will just need a light dusting every now and then. If you find that you need to spot clean the canvas, use a damp cloth that has only water on it. Chemicals can react with the ink and ruin the canvas.

Do you offer unstretched/rolled canvases?

All of our canvases come stretched; we do not offer unstretched/rolled canvases.

How to select the perfect size and fit for your wall?


Need Help Finding the Right Size?

When shopping for artwork, size can have just as much of an impact as the composition of the piece. It is important to determine where you want to hang your art first so that you can measure to find the perfect size.

For contemporary art, BIGGER IS BETTER to maximize impact.
An oversized piece of art in a small room can create a focal point.
A small piece in a large room may get lost. Try grouping several smaller pieces together to create a display of art to fill the area of the room.
Another rule of thumb for hanging art is to center it at eye level. Consider if you'll usually be standing or sitting in the space and select your eye-level height accordingly.


OVER FURNITURE

What to Measure
When hanging your art over a couch, bed, or side table, only measure the open wall space from the top of the furniture to the ceiling rather than from the floor to the ceiling.

Sizing Suggestion
The artwork should be 75 percent of the width of the furniture and keep the bottom edge 6 - 12 inches above the furniture.

Furniture Width | Artwork Width
32 > 24
40 > 30
48 > 36
64 > 48
80 > 60
120 > 90



OVER MANTLE - OPTION ONE

What to Measure
Measure the width of the fireplace opening and the height of the area from the top of the mantle to the ceiling.

Sizing Suggestion
Artwork hung over a fireplace mantle looks great when it is as wide as the fireplace opening.

Fireplace Width | Artwork Width
24 > 24
30 > 30
36 > 36
48 > 48
60 > 60
90 > 90


OVER MANTLE - OPTION TWO

Dramatic Effect
What to Measure
Measure the width of your mantle and the height of the area from the top of the mantle to the ceiling.

Sizing Suggestion
For a more dramatic effect use a larger piece of art by using 80 percent of the width of your mantle as the width of your artwork.

Mantle Width | Artwork Width
34 > 24
43 > 30
51 > 36
69 > 48
86 > 60
129 > 90



EMPTY WALL

What to Measure
Measure the width and length of your wall.

Sizing Suggestion
Follow the three-eighths rule – leave empty space in the amount of three-eighths of the width of the painting on each side.

This means that you can determine the perfect size painting by multiplying the width of the wall by 0.57.

Wall Width | Artwork Width
42 > 24
53 > 30
63 > 36
84 > 48
105 > 60
158 > 90


HANGING MULTIPLE PIECES

Calculate the space between paintings if you’ll be hanging more than one. This includes hanging paintings over furniture, a fireplace, or on a blank wall. When choosing a painting to hang next to an existing piece, the space between the two should be included when using the ratios described. For example: hanging four 16 x 16 canvases in a square with two inches between each canvas would result in a 34 x 34 canvas space to consider when using the sizing suggestions above.
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